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Transport Services Officer

No Formal Qualifications On The Job Training Year 10 Preferred

Also known as Conductor (Transport), Transport Customer Services and Security Officer, Transport Customer Service Assistant, Passenger Service Assistant, Transit Service Officer, Transit Guard and Transit Officer.

Transport services officers assist the public in their use of passenger transport services, maintain orderly conduct of passengers, patrol public transport to ensure safety and security on transport networks, and inspect tickets.

Shiftwork, weekend work, additional shifts during peak periods and travel are common in this occupation.


    Transport services officers may perform the following tasks:

  • travel on trains, buses, trams and ferries, and attend stations to ensure that customer service and safety standards are met and vandalism is prevented
  • participate in mobile patrols and attend to emergency operational and security requirements
  • monitor passenger behaviour and take appropriate action
  • provide travel information to passengers
  • deal with or refer customer complaints
  • provide physical assistance to passengers with disability
  • conduct ticket inspections to ensure payment of fares and issue infringement notices as necessary
  • carry out any other duties as required (such as submission of damage reports)


  • good communication skills
  • able to take initiative
  • able to stay calm in difficult situations
  • mature and able to deal politely with the public
  • physical capacity to cope with patrolling and intervening in potentially violent situations

Interest Area

Helping/Community Service Influencing/Personal Contact Clerical/Administrative Outdoor


No Formal Qualifications On The Job Training Year 10 Preferred

You can work as a transport services officer without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job.

Additional Information

    Once you are employed, you may be able to develop, and have recognised, additional skills under the Transport and Logistics Training Package that will expand your career opportunities within this industry.

    Applicants may be required to undergo a National Police Check and a work-related assessment (which tests your computer, typing, report writing and communication skills), and pass medical assessments. Entry into this position usually requires a current Provide First Aid Certificate and a current and unrestricted drivers licence.


Transport services officers may be employed directly by passenger transport services or by private contractors. With experience, and sometimes further training, it is possible to advance to senior supervisory positions.

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More Information - External Links

Job Outlook for Transport Services Officer Chartered Institute of Logistics and Transport Rail Careers Rail, Tram and Bus Union of Australia Sydney Trains Transport for NSW

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