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Transport Services Officer

Also known as Conductor (Transport), Transport Customer Services and Security Officer, Transport Customer Service Assistant, Passenger Service Assistant, Transit Service Officer, Transit Guard and Transit Officer.

Transport services officers assist the public in their use of passenger transport services, maintain orderly conduct of passengers, patrol public transport to ensure safety and security on transport networks, and inspect tickets.

Shiftwork, weekend work, additional shifts during peak periods and travel are common in this occupation.

TASKS

Transport services officers may perform the following tasks:

travel on trains, buses, trams and ferries, and attend stations to ensure that customer service and safety standards are met and vandalism is prevented
participate in mobile patrols and attend to emergency operational and security requirements
monitor passenger behaviour and take appropriate action
provide travel information to passengers
deal with or refer customer complaints
provide physical assistance to passengers with disability
conduct ticket inspections to ensure payment of fares and issue infringement notices as necessary
carry out any other duties as required (such as submission of damage reports)

PERSONAL REQUIREMENTS

good communication skills
able to take initiative
able to stay calm in difficult situations
mature and able to deal politely with the public
physical capacity to cope with patrolling and intervening in potentially violent situations

Interest Area

EDUCATION & TRAINING

You can work as a transport services officer without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job.

Additional Information

Once you are employed, you may be able to develop, and have recognised, additional skills under the Transport and Logistics Training Package that will expand your career opportunities within this industry.

Applicants may be required to undergo a National Police Check and a work-related assessment (which tests your computer, typing, report writing and communication skills), and pass medical assessments. Entry into this position usually requires a current Provide First Aid Certificate and a current and unrestricted drivers licence.

EMPLOYMENT OPPORTUNITIES

Transport services officers may be employed directly by passenger transport services or by private contractors. With experience, and sometimes further training, it is possible to advance to senior supervisory positions.