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Travel Consultant

No Formal Qualifications Other Qualification Experience Needed VOC Course Subject Prerequisites Traineeship Year 10 Preferred

Also known as Travel Agent.

Travel consultants provide information, advice and booking services for people wishing to travel.

Travel consultants in large organisations may specialise in particular areas such as business, international or domestic travel.

Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis.

They work long hours including weekends, often working 10-hour days.

Travel consultants may also work in call centres.


    Travel consultants may perform the following tasks:

  • provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations
  • discuss client requirements and advise on suitable options
  • plan, prepare and cost itineraries (travel plans) for clients
  • make travel, accommodation and related bookings
  • confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  • issue tickets for travel, accommodation vouchers and all relevant documentation
  • collect payments and maintain records of transactions
  • assist with changes to travel arrangements and bookings where required


  • good communication skills
  • strong customer focus
  • good organisational skills
  • strong computer and written skills
  • able to work as part of a team
  • high level of personal presentation
  • able to work under pressure
  • enjoy working with people
  • strong sales focus
Good Outlook
Good Outlook for this career!

Interest Area

Clerical/Administrative Figures/Computational Influencing/Personal Contact


No Formal Qualifications Other Qualification Experience Needed VOC Course Subject Prerequisites Traineeship Year 10 Preferred

You can work as a travel consultant without formal qualifications. You will probably get some informal training on the job.

Entry to this occupation may be improved if you have qualifications, skills or experience in office work, retail or tourism.

You may like to consider a VOC qualification in travel, tourism or travel and tourism. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information.

You can also become a travel consultant through a traineeship in Travel, Tourism or Travel and Tourism.

Entry requirements may vary, but employers generally require Year 10.

Additional Information

    Once you are employed, you may be able to develop, and have recognised, additional skills under the Tourism, Travel and Hospitality Training Package that will expand your career opportunities within this industry.

    Knowledge of a second language is highly desirable. Most people in the travel industry have also travelled extensively.


Travel consultants are employed by travel agencies, government tourist bureaus, tourism wholesalers and airline and shipping companies. Some travel consultants set up their own businesses. Job opportunities depend on the level of tourism activity.

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More Information - External Links

Job Outlook for Travel Consultant Australian Travel Careers Council The Australian Federation of Travel Agents Service Skills Australia Tourism Training Australia

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