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Radio Dispatcher

No Formal Qualifications On The Job Training Year 10 Preferred

Also known as Communications Controller and Control Room Operator.

Radio dispatchers provide radio and communications services for the coordination of operational units in transport, courier, emergency, military, security, rescue and road service organisations.

In some states and territories, radio dispatchers who work in the emergency services sector (police, fire and ambulance) may be required to be uniformed officers, and therefore must meet the selection criteria for that occupation. Refer to the separate entries for Firefighter, Paramedic and Police Officer - State for full details.

TASKS

    Radio dispatchers may perform the following tasks:

  • receive and relay radio or telecommunications messages from operational units, customers, the public or organisations such as the police, ambulance and fire services
  • coordinate radio or network communications between operational units
  • record critical information from emergency, routine and administrative calls
  • relay information to enable mobilisation of appropriate resources and personnel
  • start and maintain communications during emergency situations and guide callers until emergency services arrive at the scene
  • prepare accurate and detailed reports of communications traffic
  • coordinate the movements of mobile units

PERSONAL REQUIREMENTS

  • good communication skills
  • able to think clearly and act quickly
  • able to stay calm in difficult situations
  • able to multitask
  • aptitude for technical activities

Interest Area

Influencing/Personal Contact Clerical/Administrative

EDUCATION & TRAINING


No Formal Qualifications On The Job Training Year 10 Preferred

You can work as a radio dispatcher without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job.


Additional Information

    To work as a radio dispatcher in the emergency services, you will need to have Australian citizenship or permanent residency status, hold a current Provide First Aid certificate and undergo a National Police Check. Applicants must have a typing speed of 30 words per minute with 98 per cent accuracy.

    Once you are employed, you may be able to develop, and have recognised, additional skills under the Health or Public Safety Training Packages that will expand your career opportunities within these industries.

EMPLOYMENT OPPORTUNITIES

Radio dispatchers are employed on a full-time, part-time or casual basis, and may be required to do shift and weekend work.

Radio dispatchers who have undertaken appropriate training or who have suitable experience are highly regarded and sought after by employers.

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More Information - External Links

Job Outlook for Radio Dispatcher Australian Federal Police Recruitment Ambulance Service of NSW Operational Recruitment Section NSW Police Recruitment Branch


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