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Administrative Assistant

No Formal Qualifications VOC Course On The Job Training Traineeship Year 10 Preferred

Also known as Clerk. Administrative assistants perform a range of administrative tasks in an organisation.

With experience, and sometimes further training, it is possible to advance to higher positions, such as office administrator, record keeper, front-line manager or legal administrator.

Administrative assistants may be required to carry out numerous tasks in a small office, or to concentrate on just one or two specific tasks in a larger office.

Administrative assistants usually work indoors, and may work alone or in a team with other administrative assistants, professional and technical staff, and tradespeople.

Experienced administrative assistants may undertake more complex tasks and responsibilities.


    Administrative assistants may perform the following tasks:

  • sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
  • write business letters, reports or office memos using word processing programmes
  • answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
  • operate a range of office machines such as photocopiers, computers and faxes
  • file papers and documents
  • undertake other duties such as banking, credit control or payroll functions


  • able to work methodically, accurately and neatly
  • good oral and written communication skills
  • able to work as part of a team
  • neat personal appearance
Very Good Outlook
Very Good Outlook for this career!

Interest Area



No Formal Qualifications VOC Course On The Job Training Traineeship Year 10 Preferred

You can work as an administrative assistant without formal qualifications. You will probably get some informal training on the job.

Entry to this occupation may be improved if you have qualifications.

You may like to consider a VOC qualification in business, business administration or a related field. As subjects and prerequisites can vary between institutions, you should contact your chosen institution

You may be able to study through distance education.

You can also become an administrative assistant through a traineeship in Business or Business Administration.

Entry requirements may vary, but employers generally require Year 10.

Additional Information

    Once you are employed, you may be able to develop, and have recognised, additional skills under the Business Services Training Package that will expand your career opportunities within this industry.


Administrative assistants are employed in most industry sectors, in a variety of fields, including government administration; business, education, health, legal and accounting services; and real estate.

The continual introduction of new technology requires administrative assistants to be flexible, multiskilled and capable of responding to change. It is possible to work remotely, using online technology to communicate with clients.

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More Information - External Links

Job Outlook for Administrative Assistant Australian Industry Group Innovation and Business Skills Australia Australian Institute of Office Professionals

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